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Support

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Need help with Body Madness? Write to support@bodymadness.app. This page also shows how to manage your subscription, delete your account and data, and report a shared exercise.

Contact us

Email support@bodymadness.app for help with the app, your subscription, your data or a privacy request. You can write in English or Ukrainian.

It helps if you tell us what you were doing, what happened, your iPhone model and iOS version, and the app version (shown at the bottom of Settings). Please do not send passwords. Send health details only if they are needed to solve the problem.

Subscription: cancel, restore, refunds

Body Madness needs an active subscription (Body Madness Pro, yearly or monthly). Apple handles the payment, so changes to it are made with Apple, not with us.

  • Cancel: in the app, open Settings (the gear on the Today tab), Subscription, Manage subscription. Or on your iPhone open Settings, tap your name, Subscriptions, Body Madness. Cancel at least 24 hours before the renewal date (or before a free trial ends) so you are not charged again. You keep access until the end of the period you paid for.
  • Restore a subscription you already have, for example on a new iPhone: tap Restore purchases on the subscription screen, or in Settings, Subscription. Use the same Apple Account you bought it with.
  • Refunds are decided by Apple. Request one at reportaproblem.apple.com. We cannot refund App Store purchases ourselves.
  • Deleting the app or your Body Madness account does not cancel the subscription. Cancel it with Apple first, or it will renew.

See also Subscription and payments in the Terms of Use.

Delete your account and data

In the app: open Settings (the gear on the Today tab), then Your data, then Delete account, and confirm. We delete your account and all its data from our server at once (workouts, meals, Apple Health daily totals, coach chat and memory, custom exercises and shared links) and remove the data from your phone. We also ask Apple to disconnect Sign in with Apple; if you cancel Apple’s confirmation, your account is still deleted, and you can remove Body Madness yourself in iOS Settings, your name, Sign-In & Security, Sign in with Apple.

Before you delete, you can save a copy with Export my data (Settings, Your data). No active subscription? The same options are under Manage my data on the subscription screen.

If you cannot open the app: email support@bodymadness.app from the address linked to your account (with Sign in with Apple, the address you shared, which may be Apple’s private relay address) and ask us to delete your account. We may ask for details that help us find it, and we may not be able to find an anonymous account (one without an email address) without the app.

Cancel your subscription with Apple too: deleting the account does not do it. What can remain, such as server backups, is explained in the Privacy Policy.

AI and Apple Health choices

  • AI features: Settings, Preferences, AI features. Turn it off and nothing new is sent to our AI provider. Workouts then come from our own rules; the coach, AI meal capture, weekly check-in and link import are off.
  • Let the AI use Health data: Settings, Preferences. A separate switch for Apple Health numbers, available only while AI features are on.
  • Apple Health access: iPhone Settings, Health, Data Access & Devices, Body Madness.
  • Coach memory: in the Coach tab you can see, edit or Forget what the coach remembers.

Details: AI features and Apple Health in the Privacy Policy.

Report a shared exercise

Anyone with the link to a shared exercise can report it. In the app, open the shared exercise and tap Report this exercise, choose a reason, and send. Or email support@bodymadness.app with the link (it looks like api.bodymadness.app/x/…) and a short explanation. We review reports and aim to respond within 24 hours; several reports from different people switch a link off automatically. We may remove content and stop accounts from sharing.

To stop sharing your own exercise, open it in the app and choose Stop sharing. The rules are in Your content and shared exercises.

  • Privacy Policy: what we collect, who processes it, how long we keep it, your rights.
  • Terms of Use: the licence, subscription, AI and health limits, shared exercises, credits.